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Change of US Customer Service Hours

Biggining in May 1st, 2013, our US Customer Service business hours will be changed as below:

Mon-Fri, Pacific Standard Time 5:00AM-5:00PM

Please enjoy our extended business hours and contact us with any questions or concerns you may have.
We will be glad to help you. Thank you for choosing Premio Card.


Customer Service in U.S.


【Application Inquires】
1 - 800 - 947 - 2030
(Mon-Fri Pacific Time 5 :00 AM-5 :00 PM)
Fax: 1 - 800 - 996 - 2628 (949 - 437 - 9681)

【Cardmembers Inquiries
1 - 800 - 552 - 4906
(Mon-Fri Pacific Time 5 :00 AM-5 :00 PM)

Emergency Line

1 - 800 - 322 - 6260
(24 hours/363 days)

Please call collect to 1 - 949 - 437 - 9684
if you are calling from outside the U.S.

Customer Service in Japan

0120 - 500 - 280
(Mon-Fri 9 :00 AM-5 :00 PM)
FAX: 018 - 828 - 8753

In order to provide the highest level of card security, account information is provided only to the primary and secondary* cardholders. Therefore, we are not able to respond to inquiries from an authorized card user (i.e. family member). However, authorized card users are still able to request to place a temporary block when the card is lost or stolen, but only the primary cardholder can remove it.

* A secondary cardholder is a cardholder that has responsibility equal to that of the primary cardholder for payment and other liabilities.


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Click here to contact us.

We are not able to answer questions regarding your account or receive your request to make changes to your account through webmail. Please contact customer service (1-800-552-4906).



E-mail through online account

Click here to access to online account

You can directly contact the card issuing bank via the e-mail service provided on your online account. This allows you to request travel notations, credit limit increase, authorized user cards and other changes to your account. This service is available only in English. If you would like to inquire in Japanese, please call customer service (1-800-552-4906).

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