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Location |
Contact Number |
From the US
(English and Japanese)
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TEL : 1 - 888 - 576 - 2030
FAX : 1-800-996-2628
(Or 949-437-9681)
7:00AM - 5:00PM PST Mon - Fri
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From Japan (Japanese)
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TEL : 0120 - 500 - 280
9:00AM - 5:00PM Mon - Fri
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If you are a current cardholder (i.e. have a JAL Family Club / Premio Card), please call the card member service line below to check your current balance, confirm payment, or report a lost or stolen card. |
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Location |
Contact Number |
From the US
(English and Japanese)
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TEL : 1 - 800 - 552 - 4906
Toll Free / 24 hour 7days a week |
From outside the US
(English and Japanese)
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TEL : 1 - 949 - 437 - 9684
Call collect / 24 hour 7days a week
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In order to provide the highest level of card security, account information is provided only to the primary and secondary* cardholders. Therefore, we are not able to respond to inquiries from an authorized card user (i.e. family member). However, authorized card users are still able to report fraud and lost or stolen cards.
* A secondary cardholder is a cardholder that has responsibility equal to that of the primary cardholder for payment and other liabilities.
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Premio Card |
1-800-947-2030 |
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JAL Family Club
/Premio Card |
1-888-576-2030 |
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Premio Card |
0120-500-280 |
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JAL Family Club
/Premio Card |
0120-500-280 |
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