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1. First, please contact the merchant to try to resolve the issue. You may be able to find the phone number of the merchant in the "description" column on the statement. |
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2. You may also call customer service to have the type of merchant be identified. However, no detailed desciption of the transaction via this inquiry method. If you still think the transaction was in error, please go to step "3." |
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3. Please complete the Notification of Disputed Item Form and fax or mail the completed form to:
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FAX Number : |
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1 - 402 - 636 - 6098
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Mailing address : |
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Cardmember Services
P.O. Box 3696
Omaha, NE 68103-0696 |
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You may deduct the amount for a disputed item from your payment. However, we recommend paying in full to avoid accumulating finance charges if it turns out that you are responsible for the disputed item. |
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Premio Card |
1-800-947-2030 |
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JAL Family Club
/Premio Card |
1-888-576-2030 |
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Premio Card |
0120-500-280 |
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JAL Family Club
/Premio Card |
0120-500-280 |
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