You may close your account by phone. Accounts must be closed by the primary account holder by contacting customer service. If you are planning to use your card until immediately before permanently returning to Japan, or a during your return trip to Japan, you may contact our customer service desk in Japan.
You are responsible for any outstanding balances; continue to sign-on at Cardmember Services to check your account balance and make payments.

Upon contacting customer service, your account will be closed immediately and you will no longer be able to use your card.

Annual fees will continue to charged until account is closed; therefore, please close your account when you no longer plan to use the card. At account closing, we may ask for your contact information in Japan.

You are able to access your Online Account from Japan - even after your card has been canceled. We highly recommend using this payment method if you continue to maintain a US bank account.

If you have closed your US bank account we offer Kikokugo Shiharai Support Service* for persons who have returned to Japan and wish to make payments via Premio.
* Please note that there is fee for using this service.

Please call customer service to change your billing address.

If you have signed up for any auto pay services - for example magazine subscriptions, gym/health clubs, etc. - please change the registered payment card (method) or cancel the services. Note that without taking action, these fees will continue to be (automatically) charged to your account even after your card is closed.