My balance reached my credit limit before the statement closing date and I presently have no available credit line. What should I do?
   
You may make a payment before the closing date. Once the payment is posted, your available credit will be restored to your credit limit. Click here to make an online payment.
Note: If you go over your credit limit, there will be an overlimit fee of $29 until account processing system changes on or about 4/25/2007. After that a $39 overlimit fee will be billed to your account.
See Premio Card Summary of Credit Terms
See JAL Family Club/Premio Card Summary of Credit Terms
     
 
My payment has not been processed, however it has been some time since I mailed the check. What should I do?
   
If you mailed your payment, it usually takes approximately 4-5 business days to post. Please wait 10 business days and if your payment has still not posted, the payment may be lost, and therefore please call customer service.
     
 
When is my statement closing date?
   
Every account has a different set statement closing date. Your statement is mailed the following business day after the statement closing date. Please contact customer service to inquiry on your closing date.
     
 
What is "Minimum Payment Due" on my statement?
   
The "Minimum Payment Due" is the minimum amount you should pay by the end of the due date. If you do not pay this amount, your account status will be changed to "Past Due" and a Late Fee will be charged to your account. The Late Fee will be determined as follows: $35 if New Balance is less than $500.00 and $39 if New Balance is $500.00 or more.
For additional information about Annual Percentage Rates (APRs), fees, and costs, see the Summary of Credit Terms.
   
     
 
Can I make a payment by phone?
   
Yes, you can pay by phone by calling customer service. Please be aware that there is a $14.95 fee for making a payment via the phone.
     
 
The sum of my current balance and available credit is not equal to my credit line. Why?
   
There may be authorized transactions which have not been posted yet. The amount will be deducted from your available credit.
     
 
My balance has not reached my credit line, however, I have no available credit. Why?
   
There are several possible reasons; including:
   
1.
There may be authorized transactions which have not been posted. The amount is deducted from available credit.
2.
The card may be blocked due to a suspicious transaction. In this case, please call us to verify that the transaction is not fraud related.
     
 
How do I request previous statements?
   
Please login to your online account and reprint your statement.
 
 
 
Premio Card
1-800-947-2030
JAL Family Club
/Premio Card
1-888-576-2030
Premio Card
0120-500-280
JAL Family Club
/Premio Card
0120-500-280
 
 
 
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