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How do I use Online Account Access? |
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First, you need to enroll in online account access. Please go here and click the "register here" button and enter the requested information. |
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I do not have a Social Security Number due to my visa type. Can I use Online Account Access? |
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I forgot my login name. What should I do? |
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Please select "Lost Your Password or Login Name?" on the login screen. |
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I forgot my password. What should I do? |
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Please select "Lost your Password or Login Name?" on the login screen. |
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What is the procedure for online payment? |
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Please select "Pay Online" and then click "Make Payment". |
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Will an online payment be posted on the weekend or a holiday? |
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Payments will not be processed on weekends and bank holidays.
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I use online payment. Do I still receive paper statements? |
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Yes, your paper statement will continue to be issued monthly. |
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Is there monetary limit for online payment? |
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The maximum amount payable is equal to your current balance. |
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When will my online payment be posted? |
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If the payment is made before 3pm Eastern Time, it will be processed on the same day (excluding Sat/Sun and holidays) and it will reflect the available credit the next day. If it is after 3pm Eastern Time, it will be processed on the following day and your available credit will be reflected the next day.
The actual deduction from your bank account takes approximately 2 to 4 business days. |
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I am planning to purchase an expensive item. Will the available credit exceed my credit limit if I make a payment for an amount more than my balance? |
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No. The maximum amount you can pay is your current balance. |
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The online payment I made has not posted. What is the reason? |
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The bank account information provided may be wrong, or the balance in your bank account may not be sufficient. |
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Can I cancel a payment which was made online? |
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You can cancel the payment if it is done before 3:00 pm EST of the day of payment. |
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I have closed my account but I still have a balance. Can I make a payment online? |
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Yes, you can use online account access even after you have closed your account. |
